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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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What do you mean by "The battery charge level drops, even with a laptop connected to the network."?
Do you mean when the power adapter is plugged into the laptop?
Does the power LED/Charge LED light up?
Have you used the HP PC Hardware Diagnostic UEFI utility to test the battery or the power adapter?
Plug in the power adapter.
Power on the laptop and immediately tap the F2 key to invoke the diagnostic utility.
Choose Component tests and then run the power adapter and the battery tests separately.
Post your diagnostic test results in your next reply in your thread.
Do that before you purchase anything.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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At first, the LED was blinking, but now it began to glow red. The laptop is connected to the network 99% of the time. And recently the charge began to drop (now it is already 3%). When I unplug the power cord, the screen loses brightness and a message comes about a critical battery charge. Plugging it back in, the brightness returns.
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