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‎06-01-2020 07:11 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I had a message show up saying "Sorry something went wrong. Please sign in with your PIN." Now, I followed the steps from a forum question and the first step was to uninstall the IR Camera Driver and reinstall it. I followed the steps, but when I went to the system's specific page, the download of the IR Camera Driver does not install because "the driver is not compatible with the OS." How do I download the IR Camera Driver again and how do I fix the face recognition again?

 

THank you in advance!

2 REPLIES 2

‎06-02-2020 12:06 AM

HP Recommended

@ChristianCIV 

 

What is your HP Spectre x360 ? Does it have IR camera ?  Please use the following way to find out model/product of your machine


           https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎06-02-2020 09:08 AM

HP Recommended

@Banhien

Mine is HP Spectrex360 Convertible 15-df0xxx.

It does have IR Camera because I unistalled the IR Camera Driver that it had before.

I am getting that startup message saying to use my pin instead of the face recognition, so I am just trying to fix that.

 

Thank you.

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