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- Hello Windows Face Recognition not working

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06-01-2020 07:11 PM
Hello,
I had a message show up saying "Sorry something went wrong. Please sign in with your PIN." Now, I followed the steps from a forum question and the first step was to uninstall the IR Camera Driver and reinstall it. I followed the steps, but when I went to the system's specific page, the download of the IR Camera Driver does not install because "the driver is not compatible with the OS." How do I download the IR Camera Driver again and how do I fix the face recognition again?
THank you in advance!
06-02-2020 12:06 AM
What is your HP Spectre x360 ? Does it have IR camera ? Please use the following way to find out model/product of your machine
https://support.hp.com/us-en/document/c00033108
Please do NOT post its Serial number (s/n).
Regards.
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06-02-2020 09:08 AM
@Banhien
Mine is HP Spectrex360 Convertible 15-df0xxx.
It does have IR Camera because I unistalled the IR Camera Driver that it had before.
I am getting that startup message saying to use my pin instead of the face recognition, so I am just trying to fix that.
Thank you.