Hello, kindly help me identify the type of keyboard, i am usina an hp 820 g3 elitebook.

[Nina62]

All the characters keys are working well with the Finnish layout.

Only the embedded numeric keys are not working with number lock on.

[ub6424]

Hello @Nina62 

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pair:

BIOS Version/Date

(2) Please report your results

[Nina62]

BIOS version/date - HP N75 Ver.01.52, 4/20/2021

[ub6424]

Hello @Nina62 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (N75)

01.57 Rev.A

11.7 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

HP Battery Health Manager BIOS Setting Update

1.0.2.1 Rev.A

0.5 MB

Nov 20, 2020

Download

Intel Management Engine Firmware

11.8.92.4222 Rev.A

11.6 MB

Apr 18, 2022

Download

Intel Chipset Installation Utility

10.1.18243.8188 Rev.S

3.0 MB

Jan 14, 2020

Download

Intel Management Engine Driver

2141.15.0.2511 Rev.W

229.8 MB

Nov 22, 2021

Download

(5) Reboot and test

(6) Please report your results

[Nina62]

I have finished installing the updates. all updated successfully thank you.

However, the embedded numeric key still not working. 

[Nina62]

Thank you so much for your help, I can use the other numeric keys. 

[ub6424]

---

@Nina62 wrote:

Thank you so much for your help, I can use the other numeric keys. 

---

You're welcome !

Good luck

[Nina62]

Hello @Ub6424

Yesterday you helped me do a BIOS update. Apparently it has made my laptop super slow. I would like to restore it to default settings. How do I do that?

[ub6424]

Hello @Nina62 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform all tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

[Nina62]

Hello,

Kindly share the link to download the below BIOS version

BIOS version/date - HP N75 Ver.01.52, 4/20/2021