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HP Recommended
HP 15-e1000 Laptop PC IDS Base Model

Hi there, could someone help me find the service manual for this notebook?
It has an AMD Ryzen 7 5700U processor.
Product SKU is 4Z4W0UA

 

9 REPLIES 9
HP Recommended

The product SKU is 4Z4W0UA

HP Recommended

Hi:

 

Unfortunately, there is no such thing.

 

HP has assigned the service manual for the older 15s-ef0xxx model series on your notebook's support page.

 

HP 15-e1000 Laptop PC IDS Base Model - Setup and User Guides | HP® Support

 

Your notebook's specific model number is a15-ef1183od.

 

HP Laptop 15-ef1183od Product Specifications | HP® Customer Support

 

Is there something you wanted to know that the service manual on your notebook's support page can't help you with?

HP Recommended

Hi there Paul, I was hoping to see compatible wifi cards.

I've tried a variety of cards from different brands, and none of them work.
The original RTL8852AE has had many issues in this notebook, very unstable and constantly failing to connect, and ordering a replacement RTL8852AE, HP part number # M34025-001 had no effect. The device was recognized, but still had issues. 
I've tried using an RTL8822CE, HP part number # L44796-005 , but it also did not like to cooperate.
I've tried the intel AX200, listed in the old service manual too.

Tweak4141_0-1700895411170.png

HP Wireless Cards:
Intel 7265NGW, HP part number 793840-005

Intel AX200, HP part number # L35282-005
Intel AX210, HP part number # M27269-005

Non HP Wireless Cards:
Broadcom BCM94360NG
Broadcom BCM94352Z
Intel BE200
Intel AC8265

Qualcomm Atheros QCNFA344A


I have checked all the solder pins on the outside of the M.2 A+E key WLAN slot.
They are all fine.
The inside of the M.2 slot is also fine.

This is not a driver issue, because  none of these cards show up in the PCIE bus for the WLAN slot, only the RTL8852AE and 8822CE appear.
I have many other older HP laptops running on BIOS F.71 Rev A, and all these cards were recognized fine.
This certain laptop is running BIOS F.32 Rev A.

Tweak4141_1-1700895668992.png

Could the BIOS be causing this? 

 



HP Recommended

Hi there Paul:

I was hoping to see what compatible WIFI cards there were.

The original card, a RTL8852AE, HP part # M34023-001 was constantly unreliable. Ordering a new one had the same issues.
I tried a RTL8822CE, and it was recognized, but was also unreliable, not just on my home network, but out in public.

Tweak4141_0-1700896938460.png

 


I've tried many other wifi cards too.
HP Cards:
Intel AX200, HP #L35282-005
Intel AX210, HP #M27269-005
Intel AC7265, HP #793840-005
Non HP Wifi Cards:
Broadcom BCM94360NG
Broadcom BCM94352Z
Intel BE200
Intel AC8265
Intel AC9260 
Qualcom Atheros QCNFA344A


None of these cards show up in the PCIe x1 bus, only the RTL cards do.
I have inspected the m.2 connector, all pins are soldered on fine, and there is no damage.
I have also tried new antennas, no effect.

I have tested all these wifi cards on 3 older HP laptops, running BIOS F.71 Rev A with no issues.
This particular laptop is running F.32 Rev A

Tweak4141_1-1700896961031.png

 

Would the BIOS be the cause of this?


HP Recommended

In case comment gets marked as spam again:
Entire comment is in pastebin.
https://pastebin.com/JQ5cZhbD

HP Recommended

Hi:

 

Yes, it must be a BIOS restriction thing, since you have tried all those different model Wi-Fi cards.

 

Had you not tried any, the first one I would have recommended you try would have been the Intel AX200 non-vPro which was what you already tried. 

 

The AX210 had a 25% chance of working--maybe less.

 

There are two other cards you can try that you haven't tried yet...

 

 MediaTek MT7921   M74879-005.  That is Mediatek's 2 x 2 Wi-Fi 6 card used in several model HP notebooks.

 

There is also the better Realtek 2 x 2 version of the lousy RTL 1 x 2 card HP installed in your notebook you may want to try:

 

Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN   M91238-005

 

Maybe you would want to try the RTL8852BE first since it is a Realtek card and all the other RTL cards you tried at least worked.

 

FWIW, here is the link to the latest Realtek Wi-Fi driver HP has for all of the dual band Realtek cards:

 

This driver has a HP release date of Sep 22, 2023.

 

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149501.exe 

HP Recommended

Darn, I was hoping HP got past their wlan whitelist phase.

I'll try the Realtek card you posted, I probably won't try Mediatek, as if intel didn't work there's almost no chance Mediatek would work.

Thanks, I'll post the results here when i get it.

HP Recommended

You're very welcome.

 

They pretty much have, but there are a few models that won't support many different Wi-Fi cards, and I guess yours is one of them.

 

Did you try the driver I posted for your RTL8852AE card?

 

The Windows update catalog also has this version:

 

6001.10.354.300     9/19/2023

 

Microsoft Update Catalog

 

Further down the list they also have 6001.10.355.1    8/22/2023

HP Recommended

Hi. I did try the driver you posted, but it didn't have any effect. I updated all the drivers before, and it did not make any difference.

I don' t get what changed for this model, same board design, but older models could use all the wifi cards I listed, this one only recognizes Realtek.

My EF -0xxx models with an AMD Ryzen 3200U, AMD Ryzen 7 3700U all recognize these cards.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.