Help with Ethernet Controller and Network Controller drivers ?

[EWilson7]

Product: HP 17t-s000 CTO

Operating System: Microsoft Windows 7 Professional (64-Bit)

     I have recently installed windows 7 Professional (64-bit) on my work laptop. After installation, I have begun updating the drivers, but have not been able to locate the correct ones for the Ethernet and Network Controllers.  Without these, I am not able to connect to the internet so that I may run the updates necessary for the other features needed.

    The laptop is an HP envy 17t-s000 CTO, and motherboard was originally set up for windows 10, but is now running Windows 7.    In Device Manager section, it shows yellow exclamation marks over a number of the "other devices," but I need the Ethernet and network controllers operational, so that I may continue the other updates.

    I have already attempted running the RealTek (LAN) driver update, but without success.  I am including below the Hardward lds numbers for the Ethernet and Network Contollers:

Ethernet Controller lds -

PCI\VEN_10EC&DEV_8136&SUBSYS_816E103C&REV_0A
PCI\VEN_10EC&DEV_8136&SUBSYS_816E103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

Network Controller lds -
PCI\VEN_8086&DEV_3165&SUBSYS_40108086&REV_81
PCI\VEN_8086&DEV_3165&SUBSYS_40108086
PCI\VEN_8086&DEV_3165&CC_028000
PCI\VEN_8086&DEV_3165&CC_0280

Your help is greatly appreciated.
Sincerely,
Eric Wilson

[Paul_Tikkanen · Accepted solution]

Hi:

For the first one, download, unzip and run the setup application from the W7 driver at the link below...

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit...

For the second one you need this driver...

https://downloadcenter.intel.com/download/29421/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

You will need the bluetooth driver too...

https://downloadcenter.intel.com/download/29330/Intel-Wireless-Bluetooth-for-Windows-7-?product=8945...

[EWilson7]

Thank you so much Paul,

    I have downloaded the 3 items you listed, and will install them first thing tomorrow morning.
As soon as I have run them, I will let you know the results.   You have no idea how much your quick reply and help
have meant.  I have been struggling for a few weeks to have this laptop back up and running correctly.  Your reply has been an answer to genuine prayer.
Thank you again, and I will let you know tomorrow.
May God bless and keep you !
Sincerely,
Eric Wilson

[Paul_Tikkanen]

You're very welcome, Eric.

If there are any other drivers you need, please let me know.

God Bless you too!

Paul

[EWilson7]

Good morning Paul,
   The downloads you shared with me have worked perfectly.  I am now beginning to run the windows updates,
and to also update the other drivers as needed.  So if I encounter any other issues I greatly appreciate your offer to help.

     One thing that I noticed, usually, when Windows installs, it sets up a "Recovery partition" so that if there is a need in the future the computer may be recovered to it "factory condition."  Right now the laptop only shows that it has the single partition, with no "Recovery" available. 
     The new installation that I just completed was installing a Samsung 860Evo SSD to replace the original hard drive. And then I did a clean (new) install of the Windows 7 Professional, rather than a clone. Is there a way to add the "Recovery" partition and information similar to the way it was set up originally from the factory ?

    Thank you again for taking time to help. I know that the work you do
makes a difference to many people. May our Mighty God bless you and the work of your hands today !
your brother in Him,
Eric Wilson

[EWilson7]

Good morning Paul,
     The driver links that you sent so far have worked perfectly.
I have almost completed the upgrade.  But there are still a 5 devices showing in computer management which indicate that the computer is "unable to locate the correct drivers online.  I am listing each device below:

PCI Device -
PCI\VEN_10EC&DEV_522A&SUBSYS_816E103C&REV_01
PCI\VEN_10EC&DEV_522A&SUBSYS_816E103C
PCI\VEN_10EC&DEV_522A&CC_FF0000
PCI\VEN_10EC&DEV_522A&CC_FF00

PCI Simple Communication Controller -
PCI\VEN_8086&DEV_A13A&SUBSYS_816E103C&REV_31
PCI\VEN_8086&DEV_A13A&SUBSYS_816E103C
PCI\VEN_8086&DEV_A13A&CC_078000
PCI\VEN_8086&DEV_A13A&CC_0780

Universal Serial Bus (USB) Controller -
PCI\VEN_8086&DEV_A12F&SUBSYS_816E103C&REV_31
PCI\VEN_8086&DEV_A12F&SUBSYS_816E103C
PCI\VEN_8086&DEV_A12F&CC_0C0330
PCI\VEN_8086&DEV_A12F&CC_0C03

Unknown Device -
ACPI\MSFT0101
*MSFT0101

Unknown Device -

ACPI\HPQ6007
*HPQ6007

     Thank you again for all of your patience and your help.
This means more to me than you can imagine.  I use this computer for work at a ministry, and without it up and running correctly, the work has slowed down significantly.
God bless you this week abundantly !
Sincerely,
Eric Wilson

[Paul_Tikkanen]

Good morning, Eric:

Below are the links to the rest of the drivers you need...

Universal Serial Bus (USB) Controller -

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81158.exe

PCI Simple Communication Controller -

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103535.exe

PCI Device -

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98820.exe

ACPI\HPQ6007:

https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78105.exe

ACPI\MSFT0101:  I have zipped up and attached the Microsoft hotfix for this device below.

Download, unzip and run the hotfix.

As far as the recovery...unfortunately, there isn't anything you can do to put a recovery partition on the drive.

But you can use the free Macrium Reflect disk imaging utility to create a system image, and store it on a portable hard drive.

https://www.macrium.com/reflectfree?x-ca=blog

The software will also have you create bootable DVD or USB flash drive rescue media which you boot from to access the disk image saved on your portable hard drive.  You can update the disk image as needed.

It is very easy to use both when creating system images or restoring from one.

Have a blessed Sunday, and if you need any additional assistance, please do not hesitate to contact me.

Paul

[EWilson7]

Good morning Paul,

     Thank you for sending these today, I am preparing for a ministry in which we are filming a number of programs for a new series on Freedom in Christ Jesus.  Having the laptop working is going to be a great help.  I was able to download all of the drivers so far . . . the only thing that I did not receive was the attached "zipped file."
   If you are able, would you mind re-sending that file for me ?

   Also, I thank you for the suggestion for the recovery software.
As soon as I have it all downloaded, I will reply and let you know.  Thank you again,
and may you also have a blessed day and coming week !
Sincerely,
Eric Wilson

[Paul_Tikkanen]

Hi, Eric:

The file I attached is right above the blue 'Reply' button on my previous post.

It is marked with a little paper clip and it is pretty innocuous, and can easily be overlooked.

Paul