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TheNewMe Honor Student
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Help with HpHwDiag failure code

HP ENVY 17 Notebook
Microsoft Windows 10 (64-bit)

I got the following failure code while running the HP Hardware Diagnostic on my HP ENVY 17 Notebook with Windows10 64bit

Short Drive Self-Test   Code:   6BRUXF-6ML9PC-MFGJWJ-60WX03

 

Any help appreciated

 

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Provost Provost
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Help with HpHwDiag failure code

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.  The HDD R & R procedure can be found in chapter 5.

 

http://h10032.www1.hp.com/ctg/Manual/c03922401

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the hard drive, you can reinstall W10 for free using the media creation tool to create a bootable W10 USB installer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation script where you are asked to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

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TheNewMe Honor Student
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Help with HpHwDiag failure code

Thanks Paul. I really appreciate the feedback and advice. I will replace the HDD with a SDD. Thanks again!!!

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TheNewMe Honor Student
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Help with HpHwDiag failure code

Correction "will replace with a SSD"

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Provost Provost
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Help with HpHwDiag failure code

You're very welcome.

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