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‎06-17-2019 11:02 AM

HP Recommended
Product: G72-227WM
Operating System: Microsoft Windows 10 (64-bit)

My laptop is running Windows 10, but is slow.  It has 3GB RAM in 2 slots.  I bought 2x4GB sticks and put them in.   Won't recognize them.  I was searching online and saw it may be either bad RAM sticks, or possibly not being recognized because of the BIOS?  Can anyone help.  I realize it is an old laptop, but it does what I need it to do, and can't afford to get a new one right now.

1 REPLY 1

‎06-17-2019 02:39 PM

HP Recommended

@rosnaya 

 

Most likely you bought non-compatible RAM because BIOS supports 8GB, also mentioned on its specs

 

         https://support.hp.com/au-en/document/c02476533

 

I can't find compatible RAM (4GB) on Crucial. Please check the following vendor

 

     https://www.mrmemory.co.uk/memory-ram-upgrades/hp/g-series-notebook/g72-227wm

 

Regards.

 

  

BH
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