• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY 5010 All-in-One Printer
Microsoft Windows 10 (64-bit)

An update that appears and disappears showed in my Windows Update from time to time, has ended up blocking it. This is “Hewlett-Packard - USB - 10/2/2017 12:00:00 AM - 44.1.2402.1741” It can`t be downloaded, neither be removed.  How can I remove it so I can unlock my Windows Update?Windows Update Bloqueado.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

I recommend that you run the Hide Windows Update Utility that I zipped up and attached below to prevent that update from showing up and trying to install.

 

Download, unzip and run the utility.

 

It will find the update.   Check the box to hide the update.

 

If for some reason you ever want to run the update again run the Hide Windows update utility and uncheck the box to hide the update.

 

You will have to restart the PC to have the update not show up.

 

That is the only way to solve the problem.

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

I recommend that you run the Hide Windows Update Utility that I zipped up and attached below to prevent that update from showing up and trying to install.

 

Download, unzip and run the utility.

 

It will find the update.   Check the box to hide the update.

 

If for some reason you ever want to run the update again run the Hide Windows update utility and uncheck the box to hide the update.

 

You will have to restart the PC to have the update not show up.

 

That is the only way to solve the problem.

HP Recommended

Your ZIP file is identified as a virus with my AntiVirus!!!!!

HP Recommended

It's not a virus!!!

 

I use it all the time.

 

Microsoft no longer offers the utility on their website, so if you don't trust me who has almost 12 years of helping others on this forum you can download it from many 3rd party websites by searching 'Hide Windows Update Utility.'

 

This person used my zip file yesterday and marked my reply as the solution since it is the solution!

 

Solved: Re: Microsoft Windows Update Hewlett-Packard - USB - 12/12/2... - HP Support Community - 836...

HP Recommended

Sorry, something must be wrong with my Antivirus. I wil use your ZIP file when the update that doesn't work, appears again in my Windows Update. Thank you for your assistance

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.