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‎02-27-2019 06:08 AM

HP Recommended
Product: HP Laptop 14-bw0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi. Battery charge 5% (battery not charging). I understand it's not a working battery. The warranty change to a new one? If so, where?. if warranty case, who will change my battery?

7 REPLIES 7

‎02-27-2019 09:07 AM - edited ‎02-27-2019 09:07 AM

HP Recommended

How old is the laptop and the battery? The battery generally carries a 1 year warranty. Since the battery is external customer removeable HP might just send you a replacement if its under warranty. 

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‎02-27-2019 09:43 AM

HP Recommended

Ноутбук и аккумулятор 10 месяцев.

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‎02-27-2019 09:45 AM

HP Recommended

Laptop and battery 10 months.

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‎02-27-2019 09:46 AM

HP Recommended

Who should change the battery and where?

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‎02-27-2019 09:57 AM

HP Recommended

Make a warranty claim and ask them to send you a replacement battery and you can replace it yourself. Very easy to do. 

 

This is not the place to open a warranty case. Are you in Russia?

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‎02-28-2019 03:07 AM - edited ‎02-28-2019 03:08 AM

HP Recommended

Yes, i live in Russia.

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‎02-28-2019 05:40 AM

HP Recommended

The city of Nizhny Novgorod

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