Hi USB Port damaged?? any test?

[Jerryfish97]

hi, i have Omen by hp15-dc1050nl is new have almost 8 month, but the port on left (right work perfectly) don't recognize a usb pen drive, but if i change port work, if i use other pen drive on left port work ... is very strange .. and other question is why i use extender usb 3.0 with hdd external hdd not work very well any port? i think i have plug and unplug my left port almost 100 times ... how i can test if is damaged? any hardware of software test for me work well! sorry for my english thx so much really apprecciate only answer

happy new year and god bless you

[The_Fossette · Accepted solution]

@Jerryfish97

I reviewed your post and I understand that the USB port on the left side is not working correctly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111194.exe

Chipset: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105597.exe

If you continue facing the issue, then follow the steps in the below article and perform a test on the USB port.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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