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‎01-30-2020 04:54 AM

HP Recommended
Product: HP Pavilion x360 Convertible 14-cd1xxx
Operating System: Microsoft Windows 10 (64-bit)

I have tried the virtual support and gotten nowhere.  As soon as I awake my notebook the fan starts up and does not stop until it goes back into sleep mode.  It stands on a flat surface, the airways are not blocked and it is only 11 months old.  It is driving me up the wall with the noise can anyone help me please

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2020 05:08 AM

HP Recommended

With help from the Support team my notebook was updated to the latest version of Windows which took a while but, fingers crossed, the fan is off.  I did not touch the bios as support told me it was the latest version and would only turn the fan off if the windows update did not stop the fan from being continuously on.  I am a happy bunny at present 🙂 

View solution in original post

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2 REPLIES 2

‎02-03-2020 03:35 PM

HP Recommended

@clipstondiy,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the fan is always on and you want to turn it off.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you boot to BIOS by tapping the F10 key on startup and look for the option “Fan Always On” and disable it and check if it helps.

 

In case you don’t find the option in BIOS then I recommend you update the BIOS from the below link and check.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-05-2020 05:08 AM

HP Recommended

With help from the Support team my notebook was updated to the latest version of Windows which took a while but, fingers crossed, the fan is off.  I did not touch the bios as support told me it was the latest version and would only turn the fan off if the windows update did not stop the fan from being continuously on.  I am a happy bunny at present 🙂 

Was this reply helpful? Yes No
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