Hinge Detached on HP Pavilion Gaming Laptop

[Amit0203]

I have had this laptop for about a year and a half. About a month ago I noticed that the bottom left screen protector was lifting. It has now spread to be lifted over about half the length of the bottom of my screen and is causing issues with the hinge cracking open every time I try to open and close the laptop. I've never dropped it or had any other issues, so I'm assuming this is from normal use, which is upsetting because this was supposed to be a good laptop based on reviews and history with HP.

Following are the images:

Can this be fixed or replaced from HP Support or HP Service center.

[Riddle_Decipher]

@Amit0203 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.