Hinge broke through screen on HP ENVY Laptop - 17t-cg000 CTO cannot close/open without further damag

[MsueK]

I have taken meticulous care of my HP Envy Laptop [ no travel, not dropped, etc]   Warrently expired August 2024.  Just within past months the left side hinge to screen has locked up. One day I closed the screen on the laptop and when I opened it, the hinge broke through and cracked the left hand corner of the screen. I have been unsuccessful in getting any online support and finally talked to an agent who told me 'sorry' warranty expired.  I see this is a common problem with HP laptops, along with the problem of poor support service.  Anyone have suggestions or recieved any help with your same problem(s) [replacing the hinge and the screen  and obtaining customer support?]

[Max3Aj]

@MsueK, Welcome to the HP Support Community 

  

I understand you are facing an issue with your Hinge issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

[MsueK]

thanks for trying to help

[Hawks_Eye]

@MsueK 

You are Welcome!

Keep us posted if you need any further assistance.

Regards,

Hawks_Eye