cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Mariana2022
New member
1 0 0 0
Message 1 of 2
116
Flag Post

Hinge broken - HP Envy x360 15bp-152nr

HP Recommended
HP ENVY x360 - 15-bp152nr
Microsoft Windows 11

HP Team,

 I need your help - my loved laptop has NEVER been dropped, mishandled, or abused, and the fourth time I used it in tablet mode the hinge on the left side broke. The screen is detaching from the case and the laptop is out of warranty. 

 

I have tried to use the virtual assistant on HP customer service, but it is of no help, and it is simply ridiculous to have to buy a subscription to speak to a customer service representative. I paid a lot of money for this laptop (more than $1K), and it is unacceptable to have no official customer service that can help fix this hardware issue, which apparently was widely known by HP... 

I would like the laptop repaired - I don´t mind taking it to a repair shop if needed be, but I need it fixed free of charge. 

What are the steps for me to get this problem fixed?

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,599 1,874
Message 2 of 2
Flag Post
HP Recommended

Hi @Mariana2022,

 

I'd like to help!

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation