Hinge broken - HP Envy x360 15bp-152nr

[Mariana2022]

HP Team,

 I need your help - my loved laptop has NEVER been dropped, mishandled, or abused, and the fourth time I used it in tablet mode the hinge on the left side broke. The screen is detaching from the case and the laptop is out of warranty. 

I have tried to use the virtual assistant on HP customer service, but it is of no help, and it is simply ridiculous to have to buy a subscription to speak to a customer service representative. I paid a lot of money for this laptop (more than $1K), and it is unacceptable to have no official customer service that can help fix this hardware issue, which apparently was widely known by HP... 

I would like the laptop repaired - I don´t mind taking it to a repair shop if needed be, but I need it fixed free of charge. 

What are the steps for me to get this problem fixed?

[Jay_G24]

Hi @Mariana2022,

I'd like to help!

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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