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‎10-27-2020 02:21 PM

HP Recommended

Hi, THIS IS UNACCEPTABLE!

Happened to my laptop too, and as I can see, to many other hp laptops.

Finally the repairs department got back to me with a quote of £177 (after a 30% discount) for a fault that is clearly in the design!!! The laptop has been opened and the hinge build is a joke - not strong enough for a 17" screen.

I suggest hp fix all these laptops for free to improve this awful customer service. Or, just build the laptops to last more then a year without the hinge breaking.

Thank you.

2 people found this reply helpful
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‎10-29-2020 05:07 AM

HP Recommended

@VivienneR

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎11-03-2020 11:24 AM

HP Recommended

I have a Laptop 15t-cs200 with broken hinge.  Warranty expired 45 days ago. Can you please help elevate so I can get repair?

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‎11-03-2020 06:37 PM

HP Recommended

I have the same issue. how can i get it resolved

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‎11-04-2020 07:54 AM

HP Recommended

@F0rest3


Welcome to HP Community

 

I have gone through your Post and I understand your concerns and Frustration

 

I will escalate your case to HPs regional escalation team

 

Please check your Inbox

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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