Hinge issue

[Sfordpotter]

I am having a problem that apparently thousands of others have had.  My left hinge broke, due to poor quality parts used by HP.  I am a student and was in the last quarter of college.  Mid term my hinge broke and then the broken hinge cracked my screen, making the laptop useless.  

I had to drop my classes, losing my tuition for the quarter and was not able to graduate in June.  I have now registered for my classes for the fall, and I don't have a laptop. 

After researching the issue, I am now aware of how HP has used and continues to use hinges that break and cause the laptops to completely fail.

Thousands of consumers have had this issue, with the only fault of the consumer being we trusted HP to sell us a quality product. 

Other members of the community have been helped and given the information as to where to send the laptop to be repaired, free of charge.  I would like to know of a service center to send my laptop to so that it can be repaired or replaced.  

Thank you for your assistance in dealing with HP and the defective design regarding hinges used on their laptops.

Shauna

[Personal Information Removed]

[A_Gayathri]

Hi @Sfordpotter ,

Welcome to the HP Support Community

I understand you are facing a Hinge issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!