Hinge problem of HP ENVY X360 as it damages screen when popped out.

[MittalJ]

My laptop is HP ENVY X360 RYZEN 5 model . Yesterday while working on laptop, all of sudden its left hinge popped out and damaged the touch screen though Laptop is working normal. In addition, One of its Hinge fixing screw sheared off and I lost one screw. My laptop is under warranty. HP Customer service centre is asking me to submit the fixing screw. Please suggest me from where do I get this screw. HP Should provide such petty things to their service centres. Kindly help in this regard.

[Echo_Lake]

@MittalJ

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook screen is separating from the unit due to a loose hinge, in order to fix this issue your computer needs to be repaired. With the standard one-year limited warranty, you will be covered for the repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.
 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[BHartwell]

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@Echo_Lake wrote:

@MittalJ

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook screen is separating from the unit due to a loose hinge, in order to fix this issue your computer needs to be repaired. With the standard one-year limited warranty, you will be covered for the repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.
 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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this doesn't work for those of us who are out of warranty with faulty products

[Betty0610]

@BHartwell

Welcome to the HP Support Community. 

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

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