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‎05-24-2020 07:32 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

Anyone else having the problem where the hinge on the hp pavilion gaming laptop is repeatedly breaking and cracking the screen case? I have gotten this fixed numerous times and i don't have the money to keep fixing this issue. I have never dropped or abused the device and it seems to be happening randomly. What should I do?

1 REPLY 1

‎05-25-2020 10:40 AM

HP Recommended

@JessicaLynn4400 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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