Hinge/screen broken so I can't open laptop

[linaenichols]

The hinge/screen are broken and not allowing me to open the laptop. After checking into the issue more, it seems this is a common issue about 1.5-2 years into ownership. I'm wondering what support HP provides for this, since it's a known and common issue. Is there somewhere we can get this repaired, or do we send it in, etc.? Nintendo does an excellent job dealing with a very similar situation - their joycons are known for getting "drift stick". All you need to do is request it/them to be fixed and they send you a box for shipping, fix them, and then ship them back to you. Just wondering if something like this exists for this laptop problem? Thanks for any info!

[sandytechy20]

@linaenichols 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers