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‎03-30-2019 02:51 AM

HP Recommended
Product: HP Pavilion 15 Notebook PC

I had my Notebook hinge repaired by returning it to HP UK and they did a great job. The right hand hinge just stuck and as I opened it the outer case snapped around the hinge.  Now after a year or so it has happened again to the same hinge. Stuck and cracked the top casing around the hinge as it was opened, Is this a common fault as it cost me £100 last time and it looks as if it has to go back again for the same repair.

1 REPLY 1

‎03-30-2019 09:18 AM

HP Recommended

@kthjac

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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