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‎09-18-2020 01:14 AM

HP Recommended
Product: Laptop

Laptop hinge broke causing screen to crack. This is a known problem. Getting assistance through this chat process is really bad.  I'm done with hp.  Will never buy again. Seriously, selling a known defective product and can't even get customer service.  Sounds like class action waiting to happen. Customers won't get much but lawyer fees won't be cheap.  

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2 people had the same question
2 REPLIES 2

‎09-18-2020 10:03 AM

HP Recommended

@EJ25

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

When you contact our support provide them your computer information such as product number use this link to find it: http://support.hp.com/us-en/document/c03754824


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎09-18-2020 10:14 AM

HP Recommended

Hi There

 

I had the same issue sometime back, you can see my post at this link

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Pavillion-14-in-Hinge-and-s...

 

I had seen that before me others have had this issue.

This surely is a defective product HP Pavilion 14, someone with a larger screen also had the same issue.

 

This person Echo Lake responds and supposedly raises issues, but no one from HP ever contacted.

 

HP - No more products HP products for me.  

 

 

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