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‎07-28-2024 12:28 PM

HP Recommended
Product: HP ENVY Notebook - 13-d040nr (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

The key to the left of the #1 key randomly starts repeating without touching it.  I haven't been able to get the bottom cover off because the head of one of the screws is stripped.  Once I do get that one out I will need to replace it.  Does HP sell them?  If so, how do I find the part number to order them?  Is there a service manual for my laptop that would have the part number? 

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4 REPLIES 4

‎07-28-2024 12:37 PM

HP Recommended

Hi @WalterH 

 

The service manual is as follows :

 

c04996189.pdf (hp.com)

 

The part number of the screw kit is as follows

Screw Kit 829308-001

 

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‎07-28-2024 12:42 PM

HP Recommended

Disassembly VIDEOS are all over the www, such as the following:

https://www.youtube.com/watch?v=LiGFHExVIwg

>Laptop screws are best ordered from Amazon. Sets of all the various Sizes are available inexpensively, like:

https://www.amazon.com/Persberg-Notebook-Computer-Replacement-Assortment/dp/B089QX453K/ref=sr_1_3?di...

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‎07-28-2024 04:52 PM

HP Recommended

Thank you.  This part number is no longer stocked.  Another responder gave  a link on Amazon for laptop screws.

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‎07-28-2024 04:55 PM - edited ‎07-28-2024 04:56 PM

HP Recommended

Thank you.  Now that I can replace the bad screw I can handle it from here.

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