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‎06-28-2025 04:23 PM

HP Recommended

I got a new custom Omnibook X 14 flip direct from HP and the screen keeps flickering and the touch features aren't working properly. I go to the site and try to talk to someone but it wont until I enter my serial number which it claims doesn't exist. I'm literally copying it off their website from my order.

Anyway, for a $1000+ laptop purchase, I'm pretty pissed, and just want to send this thing back for a refund. I'd rather just get something from the local Best Buy because then I can talk to someone. Is it even possible to return a defective laptop? The only person I can talk to is a sales rep and they just transfer me to a gatekeeping AI that says my serial number isn't real.

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‎06-28-2025 04:54 PM

HP Recommended

I notified a moderator to help you,

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
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