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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Unless you can see scratches or other obvious indications of it being a used product, there is no way to tell if it is new or not. Since you (likely) did not buy this from HP, you should contact where you bought it and see about returning it -- for a refund or a replacement.
Good Luck
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