• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-27-2020 12:41 AM

HP Recommended
Product: HP 15s-fq1002tu
Operating System: Microsoft Windows 10 (64-bit)

Just bought my HP 15s-fq1002tu today. I would like to add extra RAM into the 2nd slot.

 

I found only 2 screws under the laptop. Which I assumed that all other screws are under the rubber lines that support the bottom. My question is

 

1. Do unscrewing the screws does void my warranty?

2. Also, Do remove the rubber lines void my warranty?

3. If 2 above doesn't void my warranty, do open the back cover or adding extra RAM void my warranty?

 

I've try to call the Call Center in my country(Thailand) but no hope, the line seems always busy for this number.

1 REPLY 1

‎02-27-2020 07:28 AM

HP Recommended

Hi:

 

Since this is a peer to peer forum, we are not authorized to speak on behalf of HP regarding the warranty terms and conditions.

 

You can see this excellent reply by Huffer at the link below regarding our general opinion of this matter.

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Meaning-of-MEMORY-IS-NON-CUSTO...

 

This assumes that there is no label on the PC warning you that the warranty will be voided if you open the case.

 

Here is the link to the user guides page.  One of the service manuals listed there should help eliminate the guesswork regarding opening up your notebook.

 

https://support.hp.com/in-en/product/hp-15s-fq1000-laptop-pc-series/29322771/manuals

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.