How do I contact the warranty/customer care center for help?

[PrincessMaude]

My Envy 15t laptop, less than a month old, is falling apart. One of the two hinges supporting the monitor is broken and I can see a power cord of some type sticking out a bit. The monitor is separating in that location. I bought a 3-year care plan so thought I could get help right away but I can't find anything on the paperwork I received or the HP site that tells me what to do. Please help.

[kevin-t · Accepted solution]

@PrincessMaude

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[GBL84]

Hello PrincessMaude

Plaease go to the below link and select View my contracts & warranties

https://h20566.www2.hp.com/portal/site/hpsc/public?ac.admitted=1484669574203.1123376534.199480143

Please contact HP using this link : http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

or

Chat with HP 

http://www8.hp.com/us/en/contact-hp/chat.html

or

 Submit a case online : 

http://h20566.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1484669584423.1123376534.1994...

Hope this helps, for any further queries reply to the post and feel free to join us again

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[JOANYPS]

I want a phone number for Customer Care which does not expire until Sept 2017.  My printer is skipping random lines.  I have tried different paper, cleaned print head several times and replaced the black cartridge eventhough it did not show low levels.  It also is not consistant.  Sometimes it almost prints an entire page and sometimes is misses so many lines it can't even be read.

[GBL84]

Hello @JOANYPS,

Please  Contact HP Technical Support over the Phone.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee