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HP Recommended
Envy 15-k020us
Microsoft Windows 10 (64-bit)

Hello,

 

Is there any way to know the part number for individual parts of my HP Envy 15-k020us? Because I see that by searching product by parts number, I can find the exact hardware to upgrade and that will work properly.

 

I was actually looking for the battery and adapter for my laptop. But was unable to find it on HP store.

 

Also, is there any suggestion for the USB port, one of the ports is not working properly and another one is also not in good condition.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Mahmudul-Islam wrote:

Thanks @Banhien 

 

I was looking for the  battery in the hp store but unable to find it. How can I purchase the battery if I want to.


@Mahmudul-Islam 

 

What do you mean "unable to find it" ? It's there as shown:

      it there.png

 

Any way, you can use part number and search on Amazon, eBay

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

3 REPLIES 3
HP Recommended

@Mahmudul-Islam 

 

Its specs

 

   https://support.hp.com/au-en/document/c04326327

 

and parts list

 

  http://partsurfer.hp.com/Search.aspx?searchText=G6U23UA

 

For USB ports, looks like they are hardware related, you need to check with a repairer.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thanks @Banhien 

 

I was looking for the  battery in the hp store but unable to find it. How can I purchase the battery if I want to.

HP Recommended

@Mahmudul-Islam wrote:

Thanks @Banhien 

 

I was looking for the  battery in the hp store but unable to find it. How can I purchase the battery if I want to.


@Mahmudul-Islam 

 

What do you mean "unable to find it" ? It's there as shown:

      it there.png

 

Any way, you can use part number and search on Amazon, eBay

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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