How do I find out if my laptop has the TPM chip on the motherboard?

[Pedhambe]

Hi,

Laptop model - HP Pavilion dv9260us.  Product ID - RP243UA#ABA  SR No - CNF7134YJK

OS - Windows Vista Ultimate Build 6002.

I downloaded and installed the Bitlocker from Windows Extras for Vista ultimate under Windows Update. I got a message stating:

A TPM was not found.  A TPM is required to turn on Bitlocker.  If your computer has a TPM, then contact the computer manufacturer for Bitlocker-compatible BIOS.  Currently, I have BIOS version F.2E

Thanks.

Pedhambe

[Paul_Tikkanen · Accepted solution]

Hi:

After looking at your service manual and system specs, I do not believe your notebook has a TPM chip.

You can find out for sure by going to your control panel, click on Device Manager, then click on the Security Devices option.  Look for a device labeled Trusted Platform Module 1.2.

If that device is not listed, you don't have one.

Paul

[stubborn]

I don't have a TPM showing up in device program. I don't even have any security device's showing on device manager. Though I have all security program's installed. What I need to install according to Microsoft Windows 7 Ultimate is TPM1.2. I can't find TPM period.

[Paul_Tikkanen]

Hi:

If there is no Security Devices category in the device manager, then your notebook definitely does not have a TPM chip.

If it is a consumer notebook, I don't know of any that come with one.

Only business notebooks and desktops normally come with TPM chips.

[stubborn]

but when i go into my services section it shows up there. where you can turn it on. laptop was bought in 2005.motherboard is original. i had to put in a new harddrive 3-4 months ago. can i find a site where i can download the TPM again?

[Paul_Tikkanen]

What is the full model number of your notebook?

Just because there is a TPM service in Windows doesn't mean your notebook has a TPM chip.

I have pen and touch in my services section, and do not have a touch capable PC for example.

[stubborn]

did some more digging.couldn't find it.so,how does one get a TPM chip/driver installed on my mother board or shall do without one?

[Paul_Tikkanen]

Hi:

I would not have any idea how you would go about getting a TPM chip added to the motherboard, or if it is even possible.

I am not a PC repair tech or electronics technician by trade.

If your work requires the need of a TPM chip, I would recommend you purchase an off lease or new HP business notebook, and make sure the model you want comes with one.

I know the Elitebook notebook models do, and the old ncXXXX models do.

Some of the Probook models have them too, but not all of them.

[stubborn]

Thanks,paul. I'll just live without it.I'll use jumpsticks to store my sensitive files on.

[FABHEAD]

Not to be picky but its not under system devices - Its under security devices and both 3 vairous models list it as Trusted Platfrom Module 1.2 

Be aware only Windows 7 Ultimate & Enterprise use Bit Locker and Pro versiopns with windows 8 & later.