How do I find out the status Help 2 year issue.

[Sooicidal]

HP has been dodging warranty repair for 2 years. Documented in writing.

HP Envy mailed to HP 12/20/2025. Marked as delivered by Fedex but HP will not confirm.

12/28/2025 Requested a confirmation because the repair website will not update and still have not received one.

12/29/2025 both the Service Order Number and the serial number is still not appearing on the website https://www.hp.com/repair

[Kuroi_Kenshi]

Hi @Sooicidal,

Welcome to the HP Support Community!

Thanks for reaching out!

Please share your Case ID or Service Order Number with me via private message so the repair status can be checked.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Best regards,

[Sooicidal]

HP sent a vague message in response and still has not updated on the repair status of my laptop as of 1/8/2026

My $1,500 laptop has not been returned. They have still billed over $400 for the repair to my card. 

Nothing has been resolved or fixed or repaired.