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‎12-27-2025 11:05 AM - edited ‎12-29-2025 05:04 PM

HP Recommended

HP has been dodging warranty repair for 2 years. Documented in writing.

 

HP Envy mailed to HP 12/20/2025. Marked as delivered by Fedex but HP will not confirm.

 

12/28/2025 Requested a confirmation because the repair website will not update and still have not received one.

 

12/29/2025 both the Service Order Number and the serial number is still not appearing on the website https://www.hp.com/repair

 

2 REPLIES 2

‎12-30-2025 07:28 AM

HP Recommended

Hi @Sooicidal,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

Please share your Case ID or Service Order Number with me via private message so the repair status can be checked.

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

Best regards,

I'm an HP Employee.


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‎01-08-2026 12:36 PM - edited ‎01-10-2026 03:50 PM

HP Recommended

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