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Message 1 of 3
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Flag Post

How do I talk to a real person?

HP Recommended
hp pavilion 360 convertible notebook

I have a current order ongoing but cannot get ahold of a real person. My order has been delayed and the order status page is no help! It’s been the same since they received it 11 days ago, and I need my product back, or at least to know that they can’t fix it so I can get a new one. The estimated delivery date is tomorrow but it isn’t even in transit! Someone help. I need to speak to a person, not a robot. 

2 REPLIES 2
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Level 15
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Message 2 of 3
Flag Post
HP Recommended

@Olivialynn 

 

I've had a lot of stuff repaired over the years - it is true that the online status can get stuck.

 

It is also true that the entire supply chain is struggling - not everyone is at work, parts might be in short supply, incredible bad timing... "something".

 

Rats.

 

Request for an Assist - Real Person Request

 

  • I have submitted a request that someone take a look at your question / concern.

 

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Good Luck.

Stay Safe.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

@Olivialynn

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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