How do I talk to a real person?

[Olivialynn]

I have a current order ongoing but cannot get ahold of a real person. My order has been delayed and the order status page is no help! It’s been the same since they received it 11 days ago, and I need my product back, or at least to know that they can’t fix it so I can get a new one. The estimated delivery date is tomorrow but it isn’t even in transit! Someone help. I need to speak to a person, not a robot. 

[Dragon-Fur]

@Olivialynn 

I've had a lot of stuff repaired over the years - it is true that the online status can get stuck.

It is also true that the entire supply chain is struggling - not everyone is at work, parts might be in short supply, incredible bad timing... "something".

Rats.

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Good Luck.

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[Betty0610]

@Olivialynn

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!