How do I use my touchpad and keyboard at the same time?

[sash94]

Hey Riddle_Decipher,

Will it be a clean installation of Windows? Also do I need to use HP recovery Media? Because it's a new laptop I don't have many apps/programs installed, and all of which can be downloaded from the web.

Please let me know.

[Riddle_Decipher]

@sash94 Yes, it will be a clean installation and its best if you use the HP Recovery Media to reinstall windows as it would include all relevant software/drivers to resolve the issue once and for all,

That said, if you need anything else, feel free to get back to us anytime.

[sash94]

Riddle_Decipher

So I'm having trouble with creating the Recovery Drive, I've bought a new 32gb USB flash drive, plugged it in to create Recovery Media on the drive, and I get an error message saying there was a problem creating it.

What should I do?

[Riddle_Decipher]

@sash94 I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..