How to do a warranty claim on an HP SSD S750 2.5" 256GB drive [Duplicate]

[isvega]

I have the exact same issue described in How to do a warranty claim on an HP SSD S750 2.5" 512GB drive. I have tried standard troubleshooting steps including using another computer to check the SSD, bios, Disk manager. None of them recognize the hard drive. This product is under a 3yr warranty and I bought it through Amazon with proof. I am not able to use HP's the warranty tool, because it does not recognize the serial number on the SSD and I can't contact support direct without a valid SN/product. That is incredibly frustrating, there isn't even a phone number I can call. I had to create an HP account and make a public post with the hope that someone from support will provide me with details on how to get a warranty claim.

[tk_srq]

@isvega,

See if this contact information works for warranty claim.

HP SSD Warranty Service

[isvega]

Thank you very much I will try calling them later

[isvega]

This was incredibly frustrating to see another user with the exact dilemma post here on HP's board link. Their drive died and then couldn't find the manufacture to get a warranty claim. But thanks to Tk_srq I was able to look up the company based on the phone number in his message.

Biwin produces the SSD under HP's name: https://hp.biwintech.com/products/hps7502.5%22/
I called the Latin America phone number (based in Miami, FL, USA) because their US/Canada number is disconnected. 

Their support told me to submit a claim to: techsupport@biwintech.com If I am successful I will mark this as the correct answer.