How to ensure that HP technician is replacing with Original and Brand new mother board in laptop

[Hardik26]

The HP technician told me after inspection of my laptop and performing all necessary tests that My HP Laptop will need motherboard replacements. Since the laptop was under warranty he agreed to replace it. Now I want to know whether he is replacing my motherboard with original HP motherboard or something third party Non HP motherboard of similar specs. Also I want to ensure that All other components like SSD, RAM, CPU, GPU, Network Card, USB ports all of them are authentic and new if they are going to be replaced with motherboard. So how do I ensure that HP technician replace my old motherboard with new and Authentic Original  HP motherboard. I need to be aware about this as I am new to HP ecosystem of gadgets. I want full transparency in this process. 

[Max3Aj]

@Hardik26, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

When the service engineer visits for the service/repair, you can check the components. When he is replacing any defect components with the new ones, you can have a check and be present when the process is underway. 
You may also visit the nearest HP authorized service center as well! 

HP uses genuine components! 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Hardik26]

What kind of abstract answer is this bro. What is meaning of "be present near to HP person while doing replacement." I want to get technical details about how can I verify authenticity of parts thats it. You told me that standing near the HP person will solve my problems. Obviously I will be there to attend his visit so how can be I absent over please provide the relevant answer only if you have one don't try to just abstract the answer and tell generalized things which I already know. I am already pissed by your WhatsApp chatbot because it keeps asking irrelevant questions again again keeps reseting my chats no real help provided.

[Max3Aj]

@Hardik26, Thank you for your response. 

We are sorry for the experience you've had with the WhatsApp support. 
HP provides genuine parts and components for repair and service. 

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support