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HP Recommended

yes, tried that tool immediately last time itself. it comes back with message...  

 

We’re sorry.

 

Crucial currently does not have any compatible upgrades available for your particular system.

 

If you have questions or would like further support, please contact our support department.

HP Recommended

Hi:

 

Not the scanner link I posted.

 

I attached a utility that will tell you all the hardware info about your PC.

 

Look at the bottom left of my 2nd reply to you.

 

There is a paperclip icon with a zip file attached--right above the blue 'Reply' button.

 

That should tell you the memory speed of the memory module that is installed, and what speed it is running at.

HP Recommended

yes, that worked perfectly. somehow I missed that attachment earlier.

thanks alot Paul for the quick resolution and addressing the concern just with in 2 mins after it has been posted. 

 

HP Recommended

You're very welcome.

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