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Microsoft Windows 10 (64-bit)

My HP Pavilion Notebook 17-g121wm came with Windows 10 Home (64-bit) installed. I just yesterday switched out the original hard drive for a brand new one. The machine is recognizing it as a diagnostics test of the hard drive passed. I downloaded the Windows 10 Media Creation Tool to a USB flash drive. Upon loading the Startup Menu and pressing F9 for Boot Device Options and choosing the MCT on the screen saying Boot Manager - Boot Option Menu, the trouble now is when the Windows installation screen loads and I select Install Now and see Setup is starting, then I get applicable notices and license terms. I click to accept, then a choice between Upgrade and Custom. I choose Upgrade and then I'm being asked for drivers. I was provided a link to https://support.hp.com/gb-en/drivers/hp-pavilion-17-g100-notebook-pc-series/8499304 but it seems that continuing with this wizard will result in updating the drivers on this machine I am working with. How do I now load the necessary drivers on the machine into which I've just installed the new hard drive?

13 REPLIES 13
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Hi @marneo 

 

This laptop does not need drivers during installation, the problem may be in the creation of the installation USB, try again to create a new USB.

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I didn't mention this earlier but the fact is that I already had a version of the Microsoft media creation tool loaded onto a DVD from a few years ago and also tried to use that to boot into the Windows 10 installation screen yesterday and I likewise could not get past the early stages of the installation process with it either so I am highly doubtful that neither of the 2 bootable Windows 10 installation media will allow me to proceed. When you say "this laptop does not need drivers during installation", can I surmise then that some laptops do? I was definitely being prompted for drivers.

HP Recommended

the drivers are generally requested by intel processors of the 11th generation and up, and this is not your case. I would download the latest windows 10 version from microsoft on a USB installer,

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HP Recommended

So the fact that I've installed a new hard drive should have no impact on the success or failure of the installation in your assessment?

HP Recommended

It should not, unless the disk is damaged or the installation USB or DVD is corrupted.

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HP Recommended

Is there any way I can upload screenshots of photos I've taken of the various error messages I'm getting in my unsuccessful attempts to load Windows?

HP Recommended

Yes, when answering the message click on the camera icon

 

1.jpg

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HP Recommended

Can't Load Windows 1.jpgCan't Load Windows 2.jpgCan't Load Windows 3.jpgCan't Load Windows 4.jpgCan't Load Windows 5.jpg

HP Recommended

Thank you Resistencia. These are in no particular order. Hopefully they can nonetheless give you some insight into what is preventing me from a successful installation. Please let me know if you need to view some other screen not pictured here.

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