How to open a warranty claim on an SSD

[Jester1992]

My laptop will not recognize the internal M.2 SSD.  I ran the UEFI diagnositics and it didn't recognize the drive.  I removed the drive, connected it to an external USB enclosure and my other computer saw the drive but could read how big the drive was.  I also couldn't initialize the drive. 

The warranty for the laptop has expired but the sticker on the ssd says that it has a 3 year warranty.  I put the serial number into the product finder under HPs support website but I get a message that the product is not found.  My question is how to I open a warranty claim for an ssd on HPs website?

[A_Gayathri]

Hi @Jester1992,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion 15 Laptop PC 15-eh2000 you want to know the warranty claim on an SSD. Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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