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HP Recommended
HP 17-CA0XXX
Microsoft Windows 10 (64-bit)

Where can I get step-by-step instuctions on how to replace the optical drive (model DA8AESH) in my HP notebook?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@bobriff1
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1.Removal and replacement procedures for Customer Self-Repair parts

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@bobriff1
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1.Removal and replacement procedures for Customer Self-Repair parts

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you for the reply. 

After replacing the drive, I got the message "E: \ The directory name is invalid".

After searching (unsuccsessfully) for a solution on the internet,

I decided to unplug the drive and then plug it back in while the PC  powered was up. It immediately recognized the new drive as a CD/DVD drive. 

Everything is working fine now.

HP Recommended

@bobriff1
Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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