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‎03-27-2020 09:27 AM

HP Recommended
Product: HP 17-CA0XXX
Operating System: Microsoft Windows 10 (64-bit)

Where can I get step-by-step instuctions on how to replace the optical drive (model DA8AESH) in my HP notebook?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2020 02:10 PM

HP Recommended

@bobriff1
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1.Removal and replacement procedures for Customer Self-Repair parts

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-31-2020 02:10 PM

HP Recommended

@bobriff1
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1.Removal and replacement procedures for Customer Self-Repair parts

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎04-03-2020 05:51 PM

HP Recommended

Thank you for the reply. 

After replacing the drive, I got the message "E: \ The directory name is invalid".

After searching (unsuccsessfully) for a solution on the internet,

I decided to unplug the drive and then plug it back in while the PC  powered was up. It immediately recognized the new drive as a CD/DVD drive. 

Everything is working fine now.

Was this reply helpful? Yes No

‎04-03-2020 06:47 PM

HP Recommended

@bobriff1
Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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