How to request repair of laptop

[JJ2026]

Please can someone help us as we've identified that my laptop won't charge when it is switched on.  The laptop will only charge when it switched off.  We've done various checks and now need to get the laptop repaired within warranty.

Please can someone confirm how we do this as we've tried looking on the HP website which is useless and doesn't give any clear instructions.

Thanks

[WAWood]

@JJ2026

Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty or equipment replacement issues. For these issues, you will need to contact HP Customer Support directly.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck