-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Service Manual:
See p. 44 for "how-to".
Add one of these:
4-GB (PC3L, 12800, 1600-MHz) 691740-005
That will take you from 4 to 8 gigs. Technically, this procedure will put the warranty in jeopardy, but it is not terribly difficult to do. Remove the bottom cover and the memory slots are there. If you choose to go ahead and do it, be careful and follow the manual closely as there are lots of screws.
If this is "the Answer" please click "Accept as Solution" to help others find it.
HP Recommended
Service Manual:
See p. 44 for "how-to".
Add one of these:
4-GB (PC3L, 12800, 1600-MHz) 691740-005
That will take you from 4 to 8 gigs. Technically, this procedure will put the warranty in jeopardy, but it is not terribly difficult to do. Remove the bottom cover and the memory slots are there. If you choose to go ahead and do it, be careful and follow the manual closely as there are lots of screws.
If this is "the Answer" please click "Accept as Solution" to help others find it.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community