Hp 15 pavilion gaming hinge jammed/broken

[Mohamed_Khaled]

Hello,  I have bought hp pavilion gaming 15 cx0002n,  from ksa, feb last year. I am in Egypt now.  Yesterday I was closing the laptop after using it and heard strange sound, It looks like hinges are either jammed or broken, the laptop never fell or had any kind of physical damage. 

I have a 2 year warranty,  I still got about 6 months,  I wish to ask if a faulty hinge is covered under warranty, especially because it's not my fault. I also wanna say the hinge on the left side has always seemed exposed,  also the screen seemed exposed.  It's my first time to have a faulty hinge,  my previous laptops were smooth to the point I didn't know hinges existed at all. 

[Riddle_Decipher]

@Mohamed_Khaled I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

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Thank you for visiting the HP Support Community. 

[Imam1707]

Assalamualaikum

Brother I also have the same problem

Did you fix your problem?

Did the issue occur again? After fixing?