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Hp Envy 13 2020 hinge problem

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Hi there.

I just bought a month ago a brand new Hp Envy 13 ba-0009nl (the 2020 model) and tonight while a was quitting it i heard a strange metallic noise. I took a look to the back of the notebook and i saw a problem at the hinge (see the photo). I tried to push the hinge to put it back in the original aspect, but every time i try to open/close the notebook it happen again.

WHats could i do? Thank you in advance

 

 

IMG_2271.jpg

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@dario2510

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Sandytechy20
I am an HP Employee

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