Hp Envy 13 Coil Whine

[16ahause]

Hello, I have had my Hp Envy 13 for less than a year and it has severe coil whine. I hear it if I click, scroll, open an new tab, or even move my mouse. Is there any way that this can be solved? It does not affect the performance of my laptop but I find it really annoying for a laptop that costs so much. Is there any way that this can be fixed or is it just something I will have to live with? 

Thanks

[The_Fossette]

@16ahause

I reviewed your post and I understand that you hear coil whine.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[16ahause]

Hello,

My model number is the Hp Envy 13 - aq0044nr. I noticed that there are multiple updates for the intel graphics and the nvidia gpu. Which do you recommend updating? Should I just update to the newest version of both? Meanwhile, I will update the bios.

[The_Fossette]

@16ahause

Thank you for the information.

Download and install the drivers from the below link.

BIOS: https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107612.exe

Intel: https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102016.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100206.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[16ahause]

I tried to install the Intel drivers but it said that it is incompatible with my OS version

[The_Fossette]

@16ahause

Did you update the BIOS?

What is the Windows version you are using? (Like 1903, 1909 or 2004)

Cheers!

[16ahause]

Hello,

Sorry for the late response, my laptop crashed so I had to do a factory reset to get it back to normal. I am running the most current Bios update and my windows "version" is 20H2. Is this the information that you are looking for?

[The_Fossette]

@16ahause

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[16ahause]

Is there any way that I can email an agent at HP a sound clip of this really loud coil whine? Is there an email that I can contact at all? I understand coil whine under heavy load, but when I move my mouse? My product is out of warranty, but there still has to be some way that you can help. It is less than a year old....

[The_Fossette]

@16ahause

Help me with your region (Country) in a private message and I will share the contact details.

Cheers!