Hp Envy 360 Broken Hinge Design

[Gregoryy]

I've always been a fan of HP and have bought the HP ENVY X360 13-AY0122AU. It's still under warranty until December 2022.

I rarely bring my laptop out, I've never dropped it, there is no dent or scratches and out of a sudden, it just cracked when I tried to close my laptop one day.

I've contacted HP Customer Support and they said that it's not a known issue and that it won't be covered under the warranty (even though there are 6months left). From all the posts from google, it's pretty obvious that this is a manufacturing design flaw in this model series. 

 

It costs RM1,500 (40% of the laptop's cost for the repair).. will definitely be considering bringing this up to KDPNHEP, if the warranty is not covered. The laptop is so expensive and it's such a sad experience after having to use it just for 1.5 years.

  

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UPDATE:

HP has agreed to change the hinges under warranty.

Thanks

[Dilip_18 · Accepted solution]

Hi@Gregoryy,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Envy x360 Notebook. It is a hardware issue on the PC. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!