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HP Envy x360 15m dr0012dx 5XK97UAR
Microsoft Windows 10 (64-bit)

Picture of the Fan it of any helpPicture of the Fan it of any helpI bought a certified refurbished laptop with 3 months warranty last month here from Pakistan
After a week the cooling fan started making a grinding noise when i contacted my laptop guy they told me to send it to hp for warranty claim because they are only resellers but when i checked the warranty status the warranty was expired two days after my purchase date so i guess that problem wont be covered in warranty now.
i want to order a new cooling fan for the notebook so i can replace it but i dont know which fan will be compatible

can anybody help me which cooling fan to order
I posted the picture if it gives any clue

 
 
3 REPLIES 3
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@shahge_ahsan1 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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You have reached the limit for number of private messages that you can send for now. Please try again later.
this is the error when i am trying to reply on your private message

 
HP Recommended

@shahge_ahsan1 I've received the details, please ignore that message!

Thank you.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.