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Message 1 of 2
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Flag Post

Hp Omen 15 shutdown for unknown reason.

HP Recommended
Omen 15 Dc0016nf
Microsoft Windows 10 (64-bit)

Hi, I bought 14 month ago a Hp Omen 15 Laptop (dc0016nf).

 

This laptop shutdown for no reason. Often when the battery is charging but not only. 

 

My BIOS is up to date (F10 Rev A), and my Windows is a fresh installation.

 

I already tried to remove battery, it keeps shutdown.

I tried to unplug the AC adapter, it keeps shutdown.

 

HP Diagnostics are all succesful.

 

Note that the problem also happens in BIOS setting.

 

Please help me 

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@NathanLf,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is shutting down randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I see that you have already performed all the relevant troubleshooting and it looks like a hardware issue.

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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