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HP Recommended

Ok, I understood I had THAT specific SSD. Now it's clearer.

 

Thanks again for your help, I'll come back with additional questions in case of any problem.

 

Regards

HP Recommended

Hi again,

 

I finally installed the SSD (PM961) in my laptop but it's not recognized by BIOS or windows.

Any idea?

 

Kind regards

HP Recommended

There is no reason it should not work. We need to review what you have done. 

HP Recommended

I followed the spets reported in the user manual:

 

1.Opened the chassis

2.Removed the battery

3.Installed the m2 SSD in its slot

4.Restored the battery

 

then I powered up the laptop which loaded windows from the mechanical HDD.

 

The SSD is not recognized neither in windows neither in the BIOS.

 

Am i missing something?

 

Thanks

 

HP Recommended

Should not be. I hate to ask you to open it again but you may want to remove the hard drive and try to load Windows directly to the M.2. You say it is not seen in the BIOS? 

HP Recommended

Ok no problem to open it again, I'll try to remove the hard drive.

 

Yes i can't see any ssd related voice in the Bios: should I configure anything in the BIOS settings or should the SSD be recognized automatically?

 

Many thanks

HP Recommended

The SSD should be picked up by the BIOS automatically. Remove the hard drive and then go into the boot options esc then f9 and see if you see it there. 

HP Recommended

Bad news

 

I removed the hdd but still can't see anything... 

 

I tried both with HP recovery disk and MS mediacreation tool generated disk but they can't see any hdd installed.

 

Pretty frustrated right now and going back to reconnect the hard drive.

 

anything other idea?

HP Recommended

By the way, i noticed that everytime I removed and replaced the battery I got a "cmos is invalid" error.

This was only the first time i reboot after replacing the battery... is that normal?

 

thanks

HP Recommended

Yes there is no CMOS battery so the main battery also serves the function of real time clock battery and if you unplug it the motherboard loses time settings. You also set the BIOS back to default although that should make no difference on whether the M.2 NVME works or not. 

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